Shipping & Returns
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
International Shipping – International clients do not pay import duties levied by their government to Luxton Home. Clients will have to pay the customs duty to the courier provider in order to receive the product.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.
What is the range of locations to which Luxton Home ships their products?
Luxton Home ships throughout India! Luxton Home now ships to Nepal; login soon to our website as we add more countries to our shipping locations.
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Following are some our trusted courier partners:
Aramex - http://www.aramex.com/
FedEx - https://www.fedex.com/
DTDC - http://www.dtdc.in/
Bluedart - http://www.bluedart.com/
Ecom Express - http://www.ecomexpress.in/
Wow Express - http://www.wowexpress.in/
Delhivery - http://www.delhivery.com/
Tanvi Express - http://www.tanviexpress.com/
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
International orders, in most instances, will be shipped in their entirety as one shipment.
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
India shipping charges - A flat Rs.70 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.
Return & Exchange Policy
Luxton Home's returns and exchange policy gives you an option to return or exchange items purchased on Luxton Home for any reason within 10 days from the date of ordering. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery
representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Luxton Home for same or different sizes of same style or for any other item of the same or different value from Luxton Home within the specified exchange period subject to your address being serviceable for an exchange.
a) If you choose to exchange the item purchased by you on Luxton Home within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Luxton Home for any other item of the same or different value from Luxton Home. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Luxton Home as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
9) Luxton Home shall reserve the right to restrict exchange of the items purchased on Luxton Home if customer in any way breaches or misuse this policy, as determined in Luxton Home’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
10) Luxton Home will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Luxton Home would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
11) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
12) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.